A written scope.
Review the rooms, requested extras, limitations and quote before agreeing to the work.
Before and after / Your visit
Know the plan.
Know who to ask.
Review your scope and price before accepting. Keep a direct contact for questions before and after your visit.
A separate confirmation.
A quote request is not a reserved slot. Timing is confirmed after cleaner availability and customer acceptance.
A direct contact.
Reply to your booking conversation or email hello@elitecleanpro.ca with questions about your clean.
If something changes.
Contact us as soon as you know your plans have changed. Cancellation, rescheduling and access terms must be provided with your quote before you accept. Keep your quote and confirmation handy so you can refer to the terms that apply to your appointment.
If something needs attention.
Reply with a clear description of the concern and, where appropriate, photos. A concern needs review against the agreed scope. We review the concern against the agreed work before discussing an appropriate next step.
Before we take a confirmed job.
Clear scope, available cleaner coverage and agreed customer terms are launch requirements. Ask questions before you accept so the plan is clear to everyone.
Your next step
A clear plan for your next clean.
Tell us about your space. We’ll review the scope, timing and cleaner availability before confirming your appointment.