Insurance amounts. Damage process. Cancellation terms. Re-clean guarantee. Response SLA. The contract behind every Elite Clean Pro visit in Calgary — published, plain English, no fine print.
Every Elite Clean Pro visit comes with these five — the same way every Stripe payment comes with the same fraud protection. They're not perks. They're how the business operates.
If any room scores under 95 on the 100-point checklist system, we return the next day at no charge. The booking link arrives with the quality report — no phone calls, no escalation.
Details ↓Commercial General Liability insurance, bonded against theft, WCB Alberta coverage on every team member. We manage the claim — you never call adjusters.
Details ↓Cancel any recurring service any time, no fee, no notice required. No subscription lock, no membership trap, no $250-to-quit charge.
Details ↓Every email, every concern, every request gets a written reply within 24 hours — seven days a week. Most arrive in under 4 hours during business days.
Details ↓One named account manager owns your relationship — direct email, direct response. No shared inbox, no ticket queue, no bot triage. You know who to write.
Details ↓Bodily injury and property damage coverage on every visit — residential and commercial.
Surety bond against employee theft. Claim process documented; resolution within 30 days.
Every team member registered and covered for workplace injury under Alberta Workers' Compensation.
Commercial auto coverage on every vehicle that arrives at your property.
Certificate of Insurance available on request for commercial accounts, property managers, and condo boards — usually within one business day. Email hello@elitecleanpro.ca with your insurer's required wording and we'll issue it.
Things go wrong. A wine glass slips, a fragile frame falls, a delicate finish marks. We don't pretend it doesn't happen. We publish exactly what we do when it does — so you know what to expect before signing on.
Email your named account contact, or reply to the quality report. Send photos of the damage. The 48-hour window keeps the timeline tight enough to investigate fairly — for both sides.
A written reply from your named contact — no shared inbox, no automated response. We confirm we've received the report and outline next steps in plain English.
Lead and team are interviewed. Photos from the quality report are reviewed against your photos. We're looking for the truth — not for ways to dispute the claim.
Outcome A: We repair or replace at our cost. Fast, no paperwork. Outcome B: We file with our insurance and manage the claim — you never call adjusters. Outcome C: We explain in writing why we believe the damage was not caused by our team, with evidence. You can dispute. We can mediate.
For Outcome A and C: resolved in 14 days from report. For Outcome B (insurance claims), 30 days is typical — but we manage the adjuster relationship, not you.
Calgary's cleaning market has too many companies that lock customers into subscriptions, charge $250 to cancel, or require 90 days notice. We don't. The terms below are the entire policy — no addenda, no special exceptions.
No subscription, no membership, no contract minimum. Recurring service means we hold a recurring slot for you, not that you owe us anything. Skip a week. Take a month off. Come back when you want.
The questions Calgary customers most often ask before signing. If yours isn't here, write to your named contact — we'll answer and add it.
Yes. Commercial General Liability, against theft, WCB Alberta coverage on every team member, and commercial auto liability. Certificate of Insurance available on request for commercial accounts within one business day.
Report within 48 hours of the clean. Your named account contact acknowledges within 24 hours. We respond with one of three documented outcomes — repair or replace at our cost, file with our insurance and manage the claim ourselves, or explain in writing why we believe the damage wasn't caused by our team. Full process here.
Recurring service: any time, no fee, no notice required. One-time bookings: by 8pm the day before for no charge; same-day cancellations are 50%. No subscription lock, no membership fee. Full cancellation terms.
Every clean is scored room-by-room against the 100-point checklist system. If any room scores under 95, we return the next day at no charge to re-clean. No questions, no negotiation, no escalation required. The booking link arrives with your quality report.
Within 24 hours, seven days a week. Your named account contact — a real person, not a shared inbox or bot — sends the first reply. Most replies arrive in under 4 hours during business days.
Yes, for recurring clients. The same A+ team is assigned to your space across visits — same lead, same protocol, same priorities. If a team member is unavailable, you receive written notice and the substitute's profile before they arrive. No surprise cleaners.
Five commitments. Published amounts. Real timelines. The Promise is what you can rely on before, during, and after every visit.