The questions Calgary customers most often ask before booking. Short answers up front, with a link to the page where each one is documented in depth.
What it costs, how quotes work, whether contracts are required.
Standard residential cleans start at $139 per visit for 1–2 bedroom homes. Weekly recurring is $118, bi-weekly is $125. Move-out cleans start at $279 by bedroom count. Commercial cleaning is quoted per site after a walkthrough.
Full pricing →Yes. Residential and move-out quotes are instant — pick bedroom count and frequency, see the price. Commercial requires a 30–45 minute walkthrough (no charge) followed by a written scope and flat quote within 48 hours.
Commercial walkthrough →No. Recurring residential service is a recurring slot we hold for you, not a debt you owe. Cancel any time, no fee. Commercial accounts sign a written scope of work but can cancel with 30 days notice.
Read The Promise →No. Every visit is flat-priced at booking. If the clean takes longer than expected, that's our problem to solve — not your invoice line. No "additional time" surcharges, ever.
View pricing →What's included, what isn't, and what each service actually covers.
100 checkpoints across kitchen (22 items), bathrooms (18 each), bedrooms (15 each), living areas (20), entry and hallways (12), laundry (8), and office (5). The full per-room list is published. Every visit produces a quality report with scores and photo evidence.
See the checklist →Recurring is 100 checkpoints applied to a maintained space. Move-out adds 50 vacancy-specific items — inside oven, inside fridge, inside cabinets, all baseboards, all blinds, wall scuff treatment. Total move-out scope: 150 checkpoints, flat-priced by bedroom from $279.
Move-out scope →No on dishes (we'll clear the sink to access counters, but we won't run loads). No on laundry. Both are common reasons cleaning services run over time, so we publish them as out-of-scope rather than discovering it on the visit.
What's out of scope →Not on standard recurring cleans. Yes on move-out cleans (it's a defined part of the 100-point scope). Available as a +$80 deep-clean add-on for recurring customers who want it on a specific visit.
Add-ons & deep clean →Yes. Six verticals — office buildings, medical and dental clinics, retail and showrooms, gyms and studios, post-construction sites, and multi-tenant common areas. Same operational system across all six. Pricing is per-site after a walkthrough.
Commercial verticals →Coverage amounts, what happens if something breaks, and what's in the bottle.
Commercial General Liability, against theft, WCB Alberta coverage on every team member, and commercial auto liability. Certificate of Insurance issued within one business day for commercial accounts.
Full coverage details →Report within 48 hours. Your named account contact acknowledges within 24 hours. We respond with one of three documented outcomes: repair or replace at our cost, file with our insurance and manage the claim ourselves, or explain in writing why we believe we didn't cause it.
Full damage process →Yes. BioSmart is our four-component system: hypochlorous acid for disinfection, enzyme cleaners for organic waste, colour-coded microfibre for surfaces, HEPA filtration for the air. No bleach, no ammonia, no quats, no added fragrance. Runs on every visit, no extra cost.
The BioSmart system →Yes. Every team member completes a Canadian criminal record check before first shift, plus references and previous-employer verification. WHMIS hazard communication training is completed before any chemical handling.
Team protocol →How to cancel, what the re-clean threshold is, and what happens if you're not satisfied.
Recurring service: cancel any time, no fee, no notice required. One-time booking: cancel by 8pm the day before for no charge. Same-day cancellations are 50% of the booking. No subscription locks, no $250-to-quit traps.
Full cancellation terms →Every clean is scored room-by-room against the 100-point checklist system. If any room scores under 95, we return the next day at no charge. The booking link arrives with your quality report — no phone calls, no escalation required.
Read The Promise →Email your named account contact, or reply to the quality report. Written response within 24 hours, seven days a week. If a room scored under 95, the re-clean is automatic. Otherwise, we work with you on what to do next.
Response SLA →Yes, any time. Recurring service means we hold a slot for you — not that you owe us. Skip a week, take a month off, come back when you want. No skip fees, no penalties.
Cancellation rights →How visits run day-to-day — access, timing, supplies, and crew.
No. Most recurring clients provide a key or access code at signup. You'll know who's coming (the same named team is assigned to your space) and when (SMS 30 minutes before arrival). Quality report in your inbox within an hour of departure.
Quality reporting →Yes. Full BioSmart kit (hypochlorous acid, enzyme cleaners, colour-coded microfibre), HEPA-filtered backpack vacuums, mops, and everything else needed for the 100-point checklist. You don't supply anything.
The kit →Standard residential: typically 2 hours for 1–2 bedrooms, scaling with home size. Move-out: 4–9 hours by bedroom count. Commercial: per the scoped agreement. Times are estimates — flat pricing means actual time isn't your concern.
Residential visit times →Yes, for recurring clients. The same A+ team is assigned to your space across visits. If a member is unavailable, you receive written notice and the substitute's profile in advance. No surprise cleaners.
Crew consistency →Calgary and surrounding cities — availability appears at quote time.
All four Calgary quadrants — NW, SW, NE, SE. Plus Airdrie, Cochrane, Okotoks, and Chestermere. Most neighborhoods have same-week availability; some may have a one-week wait depending on cadence.
Calgary neighborhoods →Most of Calgary plus the surrounding cities listed above. If you're unsure about your specific address, get an instant quote — service availability appears with the price. No commitment required to check.
Get instant quote →Yes. Downtown Calgary (Beltline, Eau Claire, East Village, Mission, Bridgeland) is well within our service zone. We work with condo board access protocols and elevator booking requirements as part of the visit scope.
Multi-tenant scope →If your question isn't on this page, write to us. We'll answer within 24 hours — and if the question comes up often, we'll add it here.
hello@elitecleanpro.caGet an instant quote in 30 seconds. Same-week availability across most of Calgary. The system you've read about runs exactly as published — see for yourself.